Job: Help Desk Technician

Title Help Desk Technician
Location Camp Smith, HI
Job Information

S0lutions71 is seeking a SURGE Help Desk Technician to support a Department of Defense customer.  The customer requires communication & IT services to support its CCE (C2 systems, information management systems, mail/message systems, and security systems). This support includes systems, networks, and telecommunication engineering & administration, information assurance, computer network defense, and web portal & application development as well as supporting electronic key management, project management, portfolio & configuration management, enterprise architecture, and knowledge & information management. Customer mission areas include: Information System Management Services (ISMS), Information Technology Services (ITS), Information System Administration Services (ISAS), Knowledge, Information and Application Services (KIAS), Cybersecurity and Information Assurance Services (CIAS), and Information System Support Services (ISSS).

 Specific Duties / Tasks (include, but not limited to):

  • Provide Command and Control, Communications and Cyber (C4) technical focal point technician; providing Tier 1 troubleshooting support, situational awareness of outages, and tracking of all incoming issues.
  • Field trouble calls, identify issue and create ticket, resolve or forward issue
  • Analyze and categorize issues by identifying the type of problem and provide report trends.
  • Receive and process IT Service Requests, monitor incoming service requests and route to appropriate section, provide supervisor updates on IT Service Requests which are not receiving the proper attention.
  • Facilitate Request for Change (RFC) or Configuration Control Board (CCB) inputs in accordance with the current policies and procedures.


  • IAW DoD 8570.01-M, must meet IAM I minimum qualifications.
  • Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)
  • Must possess an Active Secret Clearance or Top Secret Clearance with SCI eligibility

Solutions 71, LLC offers a comprehensive benefits package that offers:

  • Competitive pay
  • Medical and Dental Insurance
  • Life Insurance
  • Short and Long Term Disability
  • 401k Plan with company match
  • Paid Time Off
  • Training and Certification Reimbursement
  • Tuition Reimbursement

Visit our website at for company information

Solutions 71, LLC is an EOE/M/F/VET/Disability




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